Listed below are our Practice Policies which we hope lead to enhanced patient experience

  • Appointments

      Our appointment only surgery times allow us to see patients in a timely manner, therefore it is not possible for us to accommodate people who arrive late or without an appointment.  Our receptionist will be pleased to offer the next available appointment so that everyone is seen in a fair order. If a surgery is fully booked, but a problem is URGENT, particularly for a child, please advise our receptionist.  We will endeavour to give URGENT problems  priority. Please ensure that you always check in at reception before taking a seat in the waiting area.

      • We always aim to be punctual for your appointment, but medical emergencies may occasionally have to take priority and this can result in delays. Where possible you will be advised of this delay. We would ask you to be patient. If you are unable to wait we try to rearrange your appointment to suit you.
      • There are a number of doctors at the practice, if you wish to see a specific doctor, please advise our receptionist when making the appointment.
      • Appointment lengths/fees vary depending on the service required, so please advise our receptionist if you are making an appointment with a special purpose e.g. if your appointment is for more than one patient (family appointment), driving licence medical, cryotherapy etc.
      • Please note it is not always possible to see patients who arrive late or without an appointment.  In the event patients may be asked to make an alternative appropriate appointment.

      It is essential that you cancel your appointment if you are unable to keep your appointment. Even at short notice, we can usually allocate your appointment to someone else. Failure to cancel your appointment may result in the payment of a fee.

  • Medical Emergencies

    For immediate medical assistance please dial 999 or 112.

  • Home Visits

    Please do not ask the doctor to make a home visit if you are well enough to come to the practice.  Several patients can be seen at the practice in the time it takes to make one home visit.  You will receive the best care by being seen at the practice where all your medical notes and other medical equipment are at hand.

    N.B.  It is not harmful to bring a child with a fever or a temperature to the practice. Other than in the case of an extreme emergency, all requests for a home visit should be made by telephoning 090 6472172 before 12.30 p.m. The receptionist will ask a few questions to allow the doctor to assess the urgency of your call and to help you in the most appropriate way.

  • Ordering Prescriptions

      Repeat prescriptions may be issued for regular medications as arranged by your doctor. Requests for the next issue of your repeat prescription can be made by telephoning 090 6472172, 2pm – 6pm Monday to Friday. We require a minimum of 48 HOURS to process your prescription request, so that your doctor will have sufficient time to review your file.

      • Please ensure you order your repeat prescription well in advance of running out of your medication to ensure treatment is continuous.
      • Regular reviews are essential if you are on medication, to ensure it is working effectively and that you are not experiencing unwanted side effects. If you have not been seen recently, your doctor may request that you make a review appointment before preparing your prescription.
      • A fee will normally apply for repeat prescriptions issued for private patients between appointments.

  • Test Results

    Responsibility for obtaining test results lies with the patient. Due to the large numbers of tests taken on a daily basis, it is not possible for patients to be contacted individually with test results. It is important that you call the practice before 1pm. At this time our receptionist will take a note of your contact details, so that our nurse can call you back in the afternoon with the results of your tests or investigations or alternatively book an appointment for you. Results of tests taken in the surgery will usually be returned within one week, however a number of tests will take longer. Your practice nurse or doctor will inform you if your test result will take longer. NB. Test result information will not be given to another person unless we have your prior permission.

  • Telephone Advice

    Interruptions during surgery are upsetting for both patient and doctor.  For this reason, surgery staff have been asked not to disturb consultations with telephone calls.

  • New Patient Registration

    All new patients wishing to join the practice are invited to make an initial registration appointment with one of our partners.  This is a dedicated appointment which needs to be booked in advance so as to offer you adequate time for our doctor to take your personal details and medical history.  Please specify to our reception that you would like to book a registration appointment.  All new applicants must complete a registration form for our records including PPS number, medical card number (if applicable) and details of your previous GP Surgery.  Once accepted as a new patient, all applicants will also need to sign a transfer of medical records form so that your complete medical history is forwarded for you. Please note that all patients are considered private patients at the time of joining the Practice and our normal fees apply for all services including your registration appointment. Should you already have a medical card elsewhere or wish to apply for a medical card through our practice, please discuss this with your doctor at your registration appointment so that appropriate arrangements can be made in a timely manner.

  • Letters and Forms

    Patients who require letters or forms to be completed by their doctor must allow a minimum period of 48 hours.  This service may in certain circumstances occur a fee. Some of the most common forms can be downloaded from here.

  • Certificates

    Patients requiring Social Welfare Certificates / Work Certificates must first attend the doctor.  The certificate will be issued as appropriate. Patients are advised that there is a charge for Work Certificates, there is no charge for Social Welfare Certificates..

  • Payment Policy

    At our practice we aim to provide a fair and efficient service for all our patients. To facilitate this, the practice has adopted a policy that all accounts should be settled at the time of your consultation. We thank all our patients for cooperating with this policy. Patients with outstanding balances are required to pay their balance in full prior to making any further appointments. We accept payment by cash, cheque or credit / debit card.

  • Medical Cards and Doctor's Visit Cards

      All GMS patients who are attending the practice for the first time must provide a valid medical card or doctor visit card to reception. Patients with expired or invalid medical cards or doctor visit cards will be required to pay as per our normal schedule of fees, as only costs incurred while cards are valid are covered by the GMS.


      Please note that the following services are NOT covered by your medical card as per the Health Service Executive:

      • Consultations or reports for legal purposes (where you are claiming from a third party).
      • Examinations relating to the insurance policies.
      • Examinations relating to fitness to drive including the eye test.
      • Pre-employment examinations.
      • School entry examinations.
      • Examinations in connection with fitness to take part in sports.
      • Some childhood vaccinations.
      • Travel vaccinations.
      • Cervical Smears (if not covered by Cervical Check).
      • Some family planning services.
      • Pregnancy testing.
      • Non-diagnostic phlebotomy (blood tests).
      • 24 hour blood pressure monitoring.
      • Spirometry/Audiology.
      • Medical certification for employment.
      • Ear Syringing.

      You must pay a fee for each of the services above.

  • Confidentiality

    Your medical records are held in the strictest confidence. To ensure that your details are correct on our system, our staff may need to verify your name, date of birth or address when accessing your file. Only a doctor or nurse will be able to discuss clinical matters with you. It is our policy that all our staff maintain absolute confidentiality of patients records.

  • Equality and Respect Policy

    We are committed to treating all patients in a courteous, consistent and professional manner. We aim to have a mutually fair and respectful relationship with our patients and to provide equality of service to all patients in an environment which is free from discrimination or harassment.

  • Comments and Suggestions

    We value feedback from our patients and welcome your comments and suggestions. Please put these in writing and mark for the attention of our Practice Manager, Della Kenny.

  • Unacceptable Behaviour

    At our practice we operate a NO TOLERANCE policy regarding ABUSIVE or AGGRESSIVE BEHAVIOUR towards ANY member of our staff. We aim to provide a comprehensive and professional service in an efficient and pleasant manner to all our patients. We strive to provide a helpful and friendly environment. We would like to ask that patients co-operate with all our policies and treat our staff in a courteous manner. Safety is of paramount importance at our practice and, accordingly, any patient or visitor who is abusive or aggressive in a verbal or physical manner, will be asked to leave the premises immediately and will be REMOVED FROM THE PATIENT LIST. We consider aggressive behaviour to include any personal, abusive or threatening comments, bad language, physical contact, aggressive gestures and theft or damage to property. We will not hesitate to contact the Garda.

  • Complaints Procedure

    To register a complaint with the practice, please put it in writing and send it to Della Kenny, our Practice Manager.

    PLEASE NOTE: All complaints will be dealt with in a strictly confidential manner.


  • General Practitioner Registrar and Medical Students

    We are very pleased that our premises have been chosen by the HSE to be a Training Practice under the direction of the Mid Leinster Vocational Training Scheme. This means that from time to time, a fully qualified doctor with several years of hospital training, following qualification, is attached to our practice for a period of one year. The doctor, called a Registrar, usually enters an independent practice following their years in training. Patients find their fresh, enthusiastic approach adds to the healthcare we provide.

    Medical Students from UCHG and UCD, who are not yet fully qualified are sometimes attached to the practice for short periods to give them a flavour of what general practice is.

    We also have Nursing and other Healthcare Professionals attached to the practice from time to time for training purposes. They will always be under the direct supervision of one of our doctors. If a patient would prefer NOT to see a registrar or student, their wishes will be respected.

  • Contact

    Athlone Town Centre
    Tel.: (090) 6472172, 6472595
    Fax: (090) 6472222
  • Opening Hours

    • Monday - Friday
      9 a.m. - 5 p.m.
    • Closed for lunch
      1 p.m. - 2 p.m.
  • Practice Manual

    Practice Manual

    Ask at reception for a copy of our Practice Manual